Analytics / Real-time Monitoring

Reporting & Dashboard for Patient Experience

In large hospital networks, patient experience is increasingly recognized as a key performance indicator. Beyond clinical outcomes, operational factors such as wait times, service flow, and staff responsiveness shape how patients perceive their care. Traditional reporting systems often fail to capture these nuances in real time, limiting the ability to act on emerging issues. This project introduces a dual-layered dashboard system designed to extract value from operational data and deliver actionable insights to improve both patient satisfaction and hospital efficiency.

Real-time monitored dashboard report developed by AIntelligence

Objective

To enhance the patient experience and optimize hospital operations by deploying a data-driven dashboard system capable of:

    • Capturing and analyzing patient journey data.
    • Delivering real-time supervision across multiple hospital sites.
    • Supporting decision-making through structured reporting and KPIs.

Solution Adopted

A dual application was deployed across the client’s hospital network:

  • Statistical Reporting Module: Connected to multiple data tables including patient check-ins, insurer segmentation, care records, and waiting times. Dashboards offer segmented views by hospital, insurer, and patient flow, enabling strategic analysis.
  • Real-Time Monitoring Panel: A centralized supervision system that tracks live metrics such as wait times, voluntary periods, and error rates by kiosk, topic, and insurer. The panel enables immediate detection of service disruptions and operational inefficiencies.

Both modules are accessible across devices and integrate with existing hospital systems (HIS, kiosks, CRM).

Key Actions

    • Designed dashboard views tailored to operational roles and hospital locations.
    • Connected Power BI to multiple structured data sources.
    • Built automated data flows for statistical analysis and real-time updates.
    • Deployed high-availability infrastructure with load balancing for performance.
    • Enabled KPI tracking and traceability across the hospital network.

Technologies

    •  Power BI for reporting and visualization.
    • Azure SQL and high-availability database architecture.
    • Dataflows and ETL pipelines for continuous updates.
    • Load balancing and performance optimization tools.
    • API integration with hospital systems (HIS, CRM, kiosks).

Savings & Benefits

    • 20% reduction in average patient wait times within 6 months.
    • 30% decrease in operational errors across kiosks and service points.
    • Improved patient satisfaction scores through real-time responsiveness.
    • Increased transparency in insurer segmentation and service flow.
    • 99.9% system uptime across hospital network.
    • Empowered hospital staff with live dashboards and actionable KPIs.